Books

調解--談判突破困局

Beyond Reason: Using Emotions as You Negotiate

The Promise of Mediation: The Transformative Approach to Conflict

The Conflict Pivot: Turning Conflict into Peace of Mind

Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution

Getting Past No: Negotiating Your Way from Confrontation to Cooperation

Sharing a Mediator's Power: Effective Advocacy in Settlement

Mediation: Skills and Techniques

Getting to Yes 

 

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