“Dealing with Difficult and Challenging People” on 2014-05-05

Mediation Seminar "Dealing with Difficult and Challenging People" organized by Hong Kong Institute of Mediation, with support of HKU SPACE for providing the venue, was completed successfully on May 5, 2014. HKIM is honored to invite Dr. WONG Kwong-hing, Gilbert (Senior Superintendent, Commanding Officer of Police Negotiation Cadre) and Mr LIAUW Ka-kei, Stephen (Chief Inspector, Officer-in-charge of Research and Development of Police Negotiation Cadre) to deliver the seminar. Their presentation was both witty and informative. They drew the audience in and held their attention for two full hours. Their share of tactics benefits everyone for years to come. It included Strategy of Negotiation, Managing Difficult People, Manage Emotion, Behavioral Change Model…

 

 

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